Presentations

• The Chicken or the Egg: Synchronizing agency website redesigns and CMS implementations
  I first delivered this presentation at the Gilbane Conference in June 2007. This presentation covers user experience recommendations, CMS implementation best practices, advice for project managers, and a list of the 10 most common pitfalls that occur during redesigns and CMS implementations.
• Content Modeling 101: A Cross Agency Study
  I've given this presentation so many times I've lost count. I first gave this talk at the Gilbane Conference in June 2006. This presentation covers content modeling strategies and process, case studies, and 10 hints for success.

Papers

• Content Analysis for a Successful CMS Implementation
  This paper was a featured seminar publication from the Digital Government Institute's Web Content Management Clinic in December of 2004.