Resume

Experience

Director of User Experience, Zaum Interactive, September 2009 to present

Provide strategic user experience leadership for financial services and healthcare clients
Provide hands-on leadership for rapid-prototyping, user research, and usability testing of web-enabled B2B and B2C applications
Responsible for growing the UX practice of a start-up interactive agency

User Experience Lead, Razorfish, July 2007 to August 2009

Managed a team of five User Experience Consultants
Led the user experience overhaul of the public-facing website for Pershing and PCMag
Performed rapid prototyping, user research, usability testing for a variety of clients in the pharmaceutical, charity, and financial services sectors

Principal User Experience Consultant, Aquilent, September 2002 to June 2007

Established and defined Aquilent’s Enterprise Content Management (ECM) corporate service offering
Served as User Experience Lead for the redesign of USA.gov, the official web portal of the United States federal government and its Spanish language counterpart, GobiernoUSA.gov
Served as project manager and technical lead for the selection and implementation of the Percussion Rhythmyx 5.7 CMS at the Office of Justice Programs
Developed enterprise taxonomies and content models for the Commodity Futures Trading Commission and the Office of Justice Programs

Senior Web Developer, M-Cubed Information Systems, March 2001 to September 2002

Developed government-wide financial reporting systems, including the Federal Agencies’ Centralized Trial-Balance System (FACTS II) and the Treasury Report on Receivables (TROR)
Developed intranet applications and collaborative tools for the Financial Management Service (Department of Treasury)

Information Architect, The Adrenaline Group, November 2000 to March 2001

Senior Web Developer, M-Cubed Information Systems, January 1999 to November 2000

Developed government-wide financial reporting systems, including the Federal Agencies’ Centralized Trial-Balance System (FACTS II) and the Treasury Report on Receivables (TROR)
Developed intranet applications and collaborative tools for the Financial Management Service (Department of Treasury)

Web Content Architect, AT&T Solutions, April 1996 to December 1998

Bachelors of Arts, English Literature, University of Maryland at College Park, 1989-1993
Additional coursework, Computer Science, University of Maryland University College, 2002-2003

Languages: Velocity Template Language, ColdFusion MX, JSP, SQL, XML, XSLT, XHTML, DHTML, Javascript, CSS, and AJAX
Software: Axure RP Pro 5.6, Morae 3.1, Microsoft Visio, Adobe Photoshop
Content Management Systems: Percussion CM Server 6.7, Drupal 6.14, and Joomla 1.5

Synchronizing agency website redesigns and CMS implementations, The Gilbane Conference, June 2007
Content Modeling at the Office of Justice Programs, Percussion Rhythmyx User Group Meeting, November 2006
CMS Boot Camp, a two-day crash course in Web Content Management for Aquilent consultants, October 2006
Content Modeling 101, The Gilbane Conference, June 2006
60 Seconds with a CMS Vendor, Digital Government Institute’s Web Content Management Clinic, December 2004

Content Analysis for a Successful CMS Implementation, a featured seminar publication from the Digital Government Institute’s Web Content Management Clinic in December of 2004