Resume

Experience

Director of User Experience, Zaum Interactive, September 2009 to present

  • Provide strategic user experience leadership for financial services and healthcare clients
  • Provide hands-on leadership for rapid-prototyping, user research, and usability testing of web-enabled B2B and B2C applications
  • Responsible for growing the UX practice of a start-up interactive agency

User Experience Lead, Razorfish, July 2007 to August 2009

  • Managed a team of five User Experience Consultants
  • Led the user experience overhaul of the public-facing website for Pershing and PCMag
  • Performed rapid prototyping, user research, usability testing for a variety of clients in the pharmaceutical, charity, and financial services sectors

Principal User Experience Consultant, Aquilent, September 2002 to June 2007

  • Established and defined Aquilent’s Enterprise Content Management (ECM) corporate service offering
  • Served as User Experience Lead for the redesign of USA.gov, the official web portal of the United States federal government and its Spanish language counterpart, GobiernoUSA.gov
  • Served as project manager and technical lead for the selection and implementation of the Percussion Rhythmyx 5.7 CMS at the Office of Justice Programs
  • Developed enterprise taxonomies and content models for the Commodity Futures Trading Commission and the Office of Justice Programs

Senior Web Developer, M-Cubed Information Systems, March 2001 to September 2002

  • Developed government-wide financial reporting systems, including the Federal Agencies’ Centralized Trial-Balance System (FACTS II) and the Treasury Report on Receivables (TROR)
  • Developed intranet applications and collaborative tools for the Financial Management Service (Department of Treasury)

Information Architect, The Adrenaline Group, November 2000 to March 2001

  • Performed rapid prototyping for first-of-kind B2B and B2C web applications
  • Kept my head held high when they laid us off

Senior Web Developer, M-Cubed Information Systems, January 1999 to November 2000

  • Developed government-wide financial reporting systems, including the Federal Agencies’ Centralized Trial-Balance System (FACTS II) and the Treasury Report on Receivables (TROR)
  • Developed intranet applications and collaborative tools for the Financial Management Service (Department of Treasury)

Web Content Architect, AT&T Solutions, April 1996 to December 1998

  • Developed custom knowledge management systems for AT&T Solutions consultants
  • Development web applications for AT&T Solutions intranet

Education

  • Bachelors of Arts, English Literature, University of Maryland at College Park, 1989-1993
  • Additional coursework, Computer Science, University of Maryland University College, 2002-2003

Skills

  • Languages: Velocity Template Language, ColdFusion MX, JSP, SQL, XML, XSLT, XHTML, DHTML, Javascript, CSS, and AJAX
  • Software: Axure RP Pro 5.6, Morae 3.1, Microsoft Visio, Adobe Photoshop
  • Content Management Systems: Percussion CM Server 6.7, Drupal 6.14, and Joomla 1.5

Public Speaking

  • Synchronizing agency website redesigns and CMS implementations, The Gilbane Conference, June 2007
  • Content Modeling at the Office of Justice Programs, Percussion Rhythmyx User Group Meeting, November 2006
  • CMS Boot Camp, a two-day crash course in Web Content Management for Aquilent consultants, October 2006
  • Content Modeling 101, The Gilbane Conference, June 2006
  • 60 Seconds with a CMS Vendor, Digital Government Institute’s Web Content Management Clinic, December 2004

Papers

Awards