Experience
Director of User Experience, Zaum Interactive, September 2009 to present
- Provide strategic user experience leadership for financial services and healthcare clients
- Provide hands-on leadership for rapid-prototyping, user research, and usability testing of web-enabled B2B and B2C applications
- Responsible for growing the UX practice of a start-up interactive agency
User Experience Lead, Razorfish, July 2007 to August 2009
- Managed a team of five User Experience Consultants
- Led the user experience overhaul of the public-facing website for Pershing and PCMag
- Performed rapid prototyping, user research, usability testing for a variety of clients in the pharmaceutical, charity, and financial services sectors
Principal User Experience Consultant, Aquilent, September 2002 to June 2007
- Established and defined Aquilent’s Enterprise Content Management (ECM) corporate service offering
- Served as User Experience Lead for the redesign of USA.gov, the official web portal of the United States federal government and its Spanish language counterpart, GobiernoUSA.gov
- Served as project manager and technical lead for the selection and implementation of the Percussion Rhythmyx 5.7 CMS at the Office of Justice Programs
- Developed enterprise taxonomies and content models for the Commodity Futures Trading Commission and the Office of Justice Programs
Senior Web Developer, M-Cubed Information Systems, March 2001 to September 2002
- Developed government-wide financial reporting systems, including the Federal Agencies’ Centralized Trial-Balance System (FACTS II) and the Treasury Report on Receivables (TROR)
- Developed intranet applications and collaborative tools for the Financial Management Service (Department of Treasury)
Information Architect, The Adrenaline Group, November 2000 to March 2001
- Performed rapid prototyping for first-of-kind B2B and B2C web applications
- Kept my head held high when they laid us off
Senior Web Developer, M-Cubed Information Systems, January 1999 to November 2000
- Developed government-wide financial reporting systems, including the Federal Agencies’ Centralized Trial-Balance System (FACTS II) and the Treasury Report on Receivables (TROR)
- Developed intranet applications and collaborative tools for the Financial Management Service (Department of Treasury)
Web Content Architect, AT&T Solutions, April 1996 to December 1998
- Developed custom knowledge management systems for AT&T Solutions consultants
- Development web applications for AT&T Solutions intranet
Education
- Bachelors of Arts, English Literature, University of Maryland at College Park, 1989-1993
- Additional coursework, Computer Science, University of Maryland University College, 2002-2003
Skills
- Languages: Velocity Template Language, ColdFusion MX, JSP, SQL, XML, XSLT, XHTML, DHTML, Javascript, CSS, and AJAX
- Software: Axure RP Pro 5.6, Morae 3.1, Microsoft Visio, Adobe Photoshop
- Content Management Systems: Percussion CM Server 6.7, Drupal 6.14, and Joomla 1.5
Public Speaking
- Synchronizing agency website redesigns and CMS implementations, The Gilbane Conference, June 2007
- Content Modeling at the Office of Justice Programs, Percussion Rhythmyx User Group Meeting, November 2006
- CMS Boot Camp, a two-day crash course in Web Content Management for Aquilent consultants, October 2006
- Content Modeling 101, The Gilbane Conference, June 2006
- 60 Seconds with a CMS Vendor, Digital Government Institute’s Web Content Management Clinic, December 2004
Papers
- Content Analysis for a Successful CMS Implementation, a featured seminar publication from the Digital Government Institute’s Web Content Management Clinic in December of 2004
Awards
- 2010 ADDYs: Gold Award for Interactive Media for PCMag
- 2009 The Brookings Institution: #1 Federal Website for USA.gov
- 2008 The Brookings Institution: #1 Federal Website for USA.gov
- 2007 Brown University e-Government Report: #1 Federal Website for USA.gov
- 2007 Time Magazine: 25 Sites We Can’t Live Without for USA.gov
