The leadership at a major pharmaceutical firm knew that its scientists were constantly recreating experiments that had already failed – but were never effectively documented. I led a user research team that that shadowed research scientists to learn why researchers refused to share knowledge with their peers using their knowledge management portal.

This webinar covers:

• Lessons learned from this study
• Recommendations for how to create winning knowledge management portal experiences
• Best practices on conducting ethnographic user research to guide the success of your organization’s intranet

Peter Karabetis of Vim Interactive was kind enough to create an excellent video tutorial for using the GetUXIndex() function that I created for for MS Excel. GetUXIndex() is a valuable tool for developing content inventories, and Peter’s video tutorial will help get you up-to-speed in minutes.

A Lei O Mano is a Hawaiian war-club made from hardwood and shark’s teeth. You can buy them online for upwards of $400, but I decided I’d rather build my own using scraps from my woodshop.

The content inventory is the most dreaded, soul-deadening task that any Information Architect ever has to tackle. The most tedious part of a content inventory is the hierarchical Index column. The bigger the site, the harder it is to create and maintain that Index column.

To alleviate the headaches of generating the Index column, I created a function in Microsoft Excel called GetUXIndex().

GetUXIndex() automatically generates a perfectly-structured Index column by comparing the indentation level of every Page Title with the indentation level of the row above it.